Acquiring and Processing of TWINT Payments for the Digital Sales Channels of the Zurich Transport Network (ZVV)

Description

The Zurich Transport Network (ZVV) operates several digital sales channels, including the ZVV app, the ZVV online ticket shop and other web-based sales systems used for telephone and self-service sales.

Passengers can pay for tickets through the relevant digital sales channels using various digital payment methods, including TWINT. The use of TWINT and the associated transaction volume have increased steadily in recent years.

The contract for TWINT acquiring services, in particular the contractual acceptance, processing and settlement of payments, will be re-awarded with effect from 1 January 2027. Given the contract value, the award will be made through a public tender in accordance with applicable public procurement law.

The subject of this tender is the provision of acquiring services for TWINT payments made through ZVV’s digital sales channels s. Payment service provider (PSP) services are outside the scope of this procurement. ZVV’s current PSP is Datatrans.