Operations Support for ScienceCluster and ScienceCloud on OpenStack and CephFS

Reasons given by the contracting authority

Lot 1

In accordance with the University Council’s decision of 30 March 2026, the contract is awarded to STACKHPC LTD. The submitted offer meets all requirements of the tender and complies with the established award criteria.

Lot 2

In accordance with the University Council’s decision of 30 March 2026, the contract is awarded to Clyso GmbH. The submitted offer meets all requirements of the tender and complies with the established award criteria.

Description

Lot 1

For the operation of ScienceCloud and ScienceCluster OpenStack is key technology. With lot 1 the UZH is seeking for the following services.

- Third level support: Support requests should be answered on the next business day, work is carried out during business hours, support is provided by arrangement
- Disaster Support: Support requests should be answered on the next business day, work is carried out during business hours, support is immediate
- Annual update support: The provider plans to carry out the update together with Science IT once a year.
- Know-how transfer: The provider documents the platform on an ongoing basis and discusses the adjustments with internal employees
- Initial project, ramp-up: The provider and the Science IT team discuss the status of the platform and possible conceptual adjustments to optimise the platform that may be needed to enable the provider to fulfil above requirements. These are then implemented together.

Lot 2

For the operation of ScienceCloud and ScienceCluster CephFS is key technology. With lot 2 the UZH is seeking for the following services.
- Third level support: Support requests should be answered on the next business day, work is carried out during business hours, support is provided by arrangement
- Disaster support: Support requests should be answered on the next business day, work is carried out during business hours and at weekends, support is immediate
- Annual update support: The provider plans to carry out the update together with Science IT once a year.
- Know-how transfer: The provider documents the platform on an ongoing basis and discusses the adjustments with internal employees
- Initial project, ramp-up: The provider and the Science IT team discuss the status of the platform and possible conceptual adjustments to optimise the platform that may be needed to enable the provider to fulfil above requirements. These are then implemented together.